Customer support
Report the issue.
Keep operations moving.
Open a support ticket for an issue affecting your cloud infrastructure, network or interconnect, edge environment, security controls, or managed operations service.
Include in your ticket
Affected service, current impact, severity, relevant reference, and troubleshooting already attempted.
Support triage
Open a ticket with the context needed to act.
Describe the affected service, current impact, and what has already been tried. The ticket is captured and routed to the workspace owner for support follow-up.
Critical
A production service is unavailable or operations are materially blocked.
High
A service is significantly degraded with limited or difficult workarounds.
Normal
A non-critical issue, request, or question that does not block operations.